Privacy Policy

Last Updated: September 17, 2026

Align Home Pet Care (“Align Home Pet Care,” “we,” “our,” or “us”) is operated by Align Home Pet Care We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, create an account, contact us, subscribe to communications, or otherwise interact with Align Home Pet Care Pet Supply.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, contact customer support, subscribe to communications, submit a review, or otherwise interact with our website.

The information we may collect includes:

Full name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Account information, where applicable
Customer-service inquiries and communications
Reviews, feedback, photographs, or other information you choose to provide
Marketing and communication preferences
Payment-related information

Payment Information

Payments are processed through third-party payment processors and financial service providers. Align Home Pet Care generally does not directly store complete credit or debit card numbers. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages viewed and website interactions
Referring website or source
Date and time of visits
Approximate geographic location based on IP address
Cookie identifiers and similar technology information

We may use this information to operate and secure our website, understand how customers use it, improve performance, prevent fraud, troubleshoot issues, and improve the shopping experience.

3. How We Use Your Information

We may use the information we collect to:

Process, verify, and fulfill orders
Process payments and transactions
Deliver products to the shipping address you provide
Send order confirmations, receipts, shipping notifications, and other transactional communications
Create and maintain customer accounts
Respond to customer-service requests
Handle returns, refunds, disputes, missing-item claims, and other order-related matters
Improve our products, services, website, and customer experience
Personalize website content and shopping experiences where appropriate
Detect and prevent fraud, unauthorized transactions, abuse, or security incidents
Maintain the security, reliability, and functionality of our website
Maintain business and transaction records
Perform analytics and understand website usage
Send promotional communications where permitted and when you have not opted out
Comply with applicable legal, regulatory, accounting, tax, or contractual obligations
Protect our rights, customers, business, systems, and property

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to provide functionality and understand how visitors use our website.

Cookies and similar technologies may help us:

Remember items in your shopping cart
Maintain login sessions
Remember website preferences
Analyze website traffic and performance
Improve website functionality
Detect suspicious or fraudulent activity
Measure marketing performance
Provide more relevant advertising or marketing where applicable

You may control or disable certain cookies through your browser settings or other controls made available on our website. Disabling certain cookies may prevent parts of the website from functioning properly.

We do not sell or rent your personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our business, provide our services, process transactions, communicate with customers, or fulfill orders. These parties may include:

Payment processors
Shipping and delivery providers
Fulfillment and logistics providers
Website hosting providers
Ecommerce and website service providers
Analytics providers
Customer-service platforms
Email and communication providers
Fraud-prevention and security providers
Marketing and advertising service providers
Professional advisers such as accountants, attorneys, insurers, or consultants

These providers may receive information reasonably necessary to perform services for us and may process information subject to their own agreements, privacy obligations, and applicable laws.

6. Shipping and Order Fulfillment

When you place an order, we may provide your name, delivery address, telephone number, email address, and other necessary order information to shipping carriers, fulfillment providers, and logistics companies so your order can be processed and delivered.

Shipping and fulfillment providers may process your information according to their own privacy policies and operational requirements.

7. Marketing Communications

If you subscribe to promotional emails or otherwise agree to receive marketing communications, we may send you information concerning:

New products
Special promotions
Discounts
Product announcements
Pet-care content and shopping updates
Company news
Other Align Home Pet Care offers

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the communication or by contacting us at [email protected].

Even if you unsubscribe from promotional communications, we may continue sending transactional or service messages relating to orders, payments, account security, customer support, returns, or other necessary business communications.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Where appropriate, our website and third-party service providers may use encryption, secure connections, authentication tools, access controls, monitoring, and other security measures.

However, no internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders
Maintain customer accounts
Provide customer service
Maintain transaction and business records
Prevent fraud and abuse
Resolve disputes
Enforce agreements
Meet accounting, tax, legal, and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

10. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

Request information about personal data we maintain about you
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing activities
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Exercise other rights available under applicable privacy law

Certain requests may be limited where we are required or permitted to retain information for legal, accounting, security, fraud-prevention, contractual, or legitimate business purposes.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, payment services, shipping carriers, or other services operated by third parties.

We are not responsible for the privacy, security, content, availability, or data-handling practices of third-party websites or services. We encourage you to review the policies of any third-party service you use.

12. Children’s Privacy

Align Home Pet Care’s website is intended for a general adult shopping audience and is not designed to knowingly collect personal information from children under the age required by applicable privacy laws.

We do not knowingly request personal information directly from children. If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information to us may contact [email protected].

13. Fraud Prevention and Website Security

We may use personal and technical information to identify, investigate, and prevent:

Fraudulent transactions
Unauthorized purchases
Account abuse
Payment fraud
Security threats
Website attacks
Violations of our policies or terms

This may involve sharing limited information with payment processors, fraud-prevention providers, financial institutions, shipping providers, or other appropriate parties when reasonably necessary.

14. Business Transfers

If Align Home Pet Care or Align Home Pet Care undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or transfer of all or part of the business, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue to process information in accordance with this Privacy Policy or provide notice of material changes where required.

15. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process
Respond to lawful requests from government authorities
Protect the rights or property of Align Home Pet Care or Align Home Pet Care
Investigate fraud or security issues
Enforce our website policies or agreements
Protect the safety of customers or others

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable requirements.

When changes are made, the “Last Updated” date at the top of this policy will be revised. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

Align Home Pet Care
Operated by Align Home Pet Care
180 Bass Pro Mills Drive
Concord, ON L4K 0B9
Canada
Email: [email protected]